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Management Information Systems
Chapter I
Defining Management Information System
1.1 Introduction
1.2 What is Information?
 
1.2.1 Purpose of Information
1.2.2 Importance of Information
1.2.3 Role of Information in Management
1.3 What is MIS?
 
1.3.1 Definition
1.4 The Systems Concept
1.5 Nature of Information
 
1.2.1 Data, Information and Knowledge
1.2.2 Characteristics of Useful Information
1.6 Information Systems Processes
1.7 Computer Based Information Systems
1.8 Aims of Studying MIS
1.9 MIS and Operational Information
  Summing Up
  Self-assessment
Chapter II
MIS and Information Technology
2.1 Introduction
2.2 Characteristics of IT Impacting Business
 
2.2.1 Powerful Information Processing
2.2.2 Convenient Data Storage and Retrieval
2.2.3 Better Communication
2.2.4 Rich Multimedia
2.2.5 Digital Representation
2.2.6 Versatile Input/ Output Capabilities
2.2.7 Convenience of Use
2.2.8 Dimensions of Speed in IT
2.2.9 Dimensions of Economy in IT
2.3 Tasks of MIS and IT Professionals
2.4 A Case for Computerised MIS
2.5 Strategic Impact of MIS Choices
  Summing Up
  Self-assessment
Chapter III
Nature of Management Information
3.1 Introduction
3.2 Levels of Management Focus
 
3.2.1 Operational Management
3.2.2 Tactical Management
3.2.3 Strategic Planning
3.3 Levels of Organisational Groups
3.4 Nature of Collaboration
3.5 Objectives of Management Tasks
3.6 Information Flow Direction and Source
3.7 Managerial Tasks and Functions
3.8 Content and Presentation of Information
 
3.8.1 Summaries from Routine Operations
3.8.2 Information on Exceptional Events
3.8.3 Ad hoc Information
3.8.4 Time Series Information
3.8.5 Comparative External Information
3.8.6 Contextual or Environmental Information
3.9 How Information Supply is Initiated
  Summing Up
  Self-assessment
Chapter IV
Understanding Business Processes
4.1 Introduction
4.2 The Basic Business Processes
 
4.2.1 Basic Business Decision Making
4.2.2 Buying and Selling Activities
4.2.3 Conversion
4.2.4 Support Functions
  Summing Up
  Self-assessment
Chapter V
The Systems Approach
5.1 Introduction
5.2 Systems Concept
 
5.2.1 Systems Classification
5.2.2 Control of Systems
5.2.3 System Performance Standards
5.2.4 Systems Approach
  Summing Up
  Self-assessment
Chapter VI
MIS Design and Development Process
6.1 Introduction
6.2 Challenges of the MIS Development Process
6.3 Determining Management Information Needs
 
6.3.1 Business Systems Planning
6.3.2 Critical Success Factor (CSF) Method
6.3.3 End/Means (E/M) Analysis
6.4 Systems Development Methodology
 
6.4.1 Systems Development Life Cycle (SDLC) Approach
6.4.2 Problem Definition
6.4.3 Feasibility Study
6.4.4 Systems Analysis
6.4.5 System Design
6.4.6 Detailed System Design
6.4.7 Implementation
6.4.8 Maintenance
6.5 Systems Analysis and Design
6.6 Requirements Determination and Structuring
 
6.6.1 Requirements Determination
6.6.2 Choosing the Right Method
6.7 Requirements Structuring
 
6.7.1 Data Flow Diagram (DFD)
6.7.2 Logic Modelling
6.7.3 Data Modelling
6.8 Advanced System Analysis
 
6.8.1 Rapid Application Development (RAD)
6.8.2 Object Oriented Analysis (OOA)
6.9 Managing the MIS Development Project
 
6.9.1 Who Develops the MIS ?
6.9.2 People Side of MIS Development
6.9.3 Managing User Expectations
6.9.4 Critical Issues for MIS Development and Operation
  Summing Up
  Self-assessment
Chapter VII
Computer Hardware Basics
7.1 Introduction
7.2 Importance of Computers for Managers
7.3 Essential Features of Computers
7.4 Components of Computers
 
7.4.1 Central Processor (CP)
7.4.2 Secondary Storage
7.4.3 Input Devices
7.4.4 Output Devices
7.4.5 Selection of Input and Output Devices
7.5 Types of Computer Systems
 
7.5.1 Supercomputer
7.5.2 Mainframe Computers
7.5.3 Midrange or Minicomputers
7.5.4 Microcomputers
7.6 Choosing a Computer System
 
7.6.1 Hardware Considerations
  Summing Up
  Self-assessment
Chapter VIII
Computer Software Basics
8.1 Introduction
8.2 Programming Languages
8.3 Types of Software
8.4 How Software Operates
8.5 Operating System
 
8.5.1 Process Management
8.5.2 Memory Management
8.5.3 Disk and File Systems
8.5.4 Networking
8.5.5 Security
8.5.6 Graphical User Interface GUI
8.5.7 Device Drivers
8.6 Application Software
 
8.6.1 Desktop Suites
8.6.2 Other Productivity Enhancement Software
8.6.3 Application Programme Library
8.6.4 Portability
8.7 Software Choice Considerations
8.8 Software Features and Trends
  Summing Up
  Self-assessment
Chapter IX
Communication and Computer Networks
9.1 Introduction
9.2 Development of Telecommunication
 
9.2.1 Wire Based Communication Systems
9.2.2 Radio Communication
9.2.3 Satellite Communications
9.3 Elements of Communication Systems
9.4 Computer Network
 
9.4.1 Local Area Network (LAN)
9.4.2 Wide Area Network (WAN)
9.4.3 Difference between LAN and WAN
9.4.4 Network Topology
9.5 The Internet
 
9.5.1 Origin of the Internet
9.5.2 How Internet Functions
9.5.3 Intranets
9.5.4 Extranets
9.5.5 The World Wide Web (www)
9.5.6 E-mail
9.6 Benefits of using Networks
9.7 Network Performance Concerns
  Summing Up
  Self-assessment
Chapter X
Computer Processing Modes and Techniques
10.1 Introduction
10.2 Transaction Processing Systems
 
10.2.1 On-line and Batch Transaction Processing
10.3 On-line Analytical Processing (OLAP)
10.4 Data Warehousing and Data Mining
 
10.4.1 Data Warehousing
10.4.2 Data Mining
10.4.3 Data Mart
10.5 Decision Support System (DSS)
10.6 Executive Information System (EIS)
 
10.6.1 Benefits of EIS
10.7 Groupware
 
10.7.1 Group Decision Support Systems (GDSS)
10.8 Barcode Systems
 
10.8.1 Barcode Applications
  Summing Up
  Self-assessment
Chapter XI
MIS for Functional Management
11.1 Introduction
11.2 MIS in Manufacturing
 
10.2.1 Manufacturing Information System Modules
10.2.1 Modern Manufacturing Technology
11.3 Warehouse Management System (WMS)
 
11.3.1 WMS Functionality
11.3.2 WMS Reliability
11.3.3 Basis of WMS Justification
11.4.3 Need for WMS
11.4 MIS for Marketing
11.5 Customer Relationship Management
 
11.5.1 Implementing CRM
11.5.2 Architecture of CRM
11.5.3 Operational CRM
11.5.4 Analytical CRM
11.5.5 Collaborative CRM
11.5.6 Purposes of CRM
11.5.7 CRM Technical Functionality
11.5.8 Privacy and Ethical Concerns of CRM
11.5.9 CRM in Business
11.5.10 CRM for Non-profit Organisations
11.6 Human Resource Management Systems (HRMS)
 
11.6.1 HR Function’s Reality
11.6.2 HRMS Vendors
11.7 Enterprise Resource Planning (ERP)
 
11.7.1 Introduction to ERP
11.7.2 Development of ERP
11.7.3 Importance of ERP Systems
11.7.4 ERP Implementation
11.7.5 Advantages and Disadvantages of ERP
11.7.6 Guidelines for ERP Implementation
11.7.7 Selecting ERP Vendor
11.7.8 ERP Systems - The Future
11.7.9 Strategic Decisions for ERP Implementations
11.8 Accounting and Financial Information System
  Summing Up
  Self-assessment
           

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