Receive calls from the existing students or their representatives.
2.
Understand their queries / difficulties / problems and try to answer to their queries / solve difficulties and problems immediately if possible.
3.
Refer to the immediate superior if the query / difficulty / problem could not be resolved by the tele-counselor immediately.
4.
Maintain record of the students enquires and solutions provided and submit report to the immediate superior.
5.
Resolve all queries / difficulties / problems within the prescribed time schedule.
6.
Record the date / time given for resolution of the query / difficulty / problem and adhere to the schedule.
7.
Identify areas for improvement and continually make improvement in the service quality in terms of reduced time for handling queries and resolving difficulties by the students.
8.
Prepare record of number of calls received and solution provided, call to solution ratio and ensure achievement of target both in terms of quantity as well as quality.
9.
Find out ways to increase call to solution ratio and discuss the same with the immediate superior before implementation.
10.
Remain self-motivated and target driven.
11.
Submit weekly activity report to immediate superior.
Desired Candidate Profile :
The ideal candidate will have experience in tele-calling, customer service and direct sales and able to work independently with minimum supervision.
Good communication skill and clear diction is a prerequisite. Politeness, patience, perseverance and courtesy are essential qualities for the candidates.
She/he should be a quick learner and should understand students’ needs of ‘distance education’. The person should be able to handle objections of the prospects to their satisfaction, and ‘close sales’ effectively.
Result oriented individual with demonstrated capability of achieving continual success, having zeal and enthusiasm and commitment need apply.
A good academic background and a minimum of 2 years of experience in tele-calling, customer service and sales, preferably in the service industry, is a must.
Experience in ‘distance education’ will be advantageous, but not a must.
Company Profile:
UTS is an ‘Education Services Company’ of ‘MIT, Pune’, the pioneer and renowned education conglomerate in Maharashtra.
